1. Do you offer free shipping?
Yes! Free shipping is available for orders over $100.
2. How do I choose the right size for my child?
We provide a detailed size chart based on age and measurements to help you find the perfect fit. If you're unsure, we recommend measuring your child's chest, waist, and hip for the most accurate sizing.
3. Are your clothes made from sustainable materials?
Yes! We prioritize sustainability by using eco-friendly fabrics and materials that are both kind to the environment and comfortable for your child. Many of our fabrics are made from organic cotton, recycled polyester, and other eco-conscious materials.
4. How should I care for the activewear to maintain its quality?
To keep your child's activewear looking great, we recommend machine washing, 30C Max in delicates. Hang to dry in cold water. Do not dry clean. Air dry to maintain the fabric's elasticity and color.
Additional care:
Do not soak.
Do not use fabric softeners.
Do not rub or wring during washing.
Wash with like colors.
Avoid rubbing against rough surfaces.
5. Can the items be worn for both sports and casual outings?
Absolutely! Our pieces are designed to be versatile, so your child can comfortably wear them for sports, outdoor adventures, or just hanging out. Whether they're running, jumping, or playing, our activewear keeps up with every activity.
9. Do you have an exchange or return policy?
If you're not completely satisfied with your purchase, you can return or exchange it within 5 days after you have received your package. The item must be in its original condition, with all original tags attached, and in its original packaging. Shipping fees for the return are the responsibility of the customer unless the product is damaged or defective upon arrival.
10. Can I buy your items in stores or is it online only?
Currently, our activewear is available exclusively online through our website. We provide fast shipping and easy online ordering to make your shopping experience as smooth as possible.
11. Do you offer gift cards?
Yes! We offer gift cards in various denominations, perfect for birthdays, holidays, or special occasions. Gift cards can be redeemed on our website for any item in our collection.
12. When will my order ship?
Your order will be processed as soon as possible. Most orders are shipped within 2-3 business days.
13. Order Cancellations
Cancellations will not be made, so please order accordingly.
14. How can I contact customer service if I have a question or issue?
You can contact our customer service team by email: hello@playitcoolshop.com
